Description

This recruitment is open until filled and subject to close at any time.

The City of Cupertino Parks and Recreation Department is hiring Customer Service Attendants at Blackberry Farm Park for the 2024 operating season (late April through September).

Definition:
Under limited supervision, Customer Service Attendants provide information, assistance, and
outstanding customer service to customers and the general public through creativity, problem solving, and teamwork. Their responsibilities include facilitating pool admission, operating the
Blackberry Farm café, and maintaining the cleanliness of park and café grounds. The position
emphasizes customer service, problem-solving, and a strong sense of teamwork.

Class Characteristics
Customer Service Attendant I is a seasonal part-time, temporary, non-benefited, and at-will position from late April 2024 through September 2024. It is also limited to no more than 995 hours per fiscal year. Applicants must possess all relevant certifications before the first day of employment.

Essential Duties

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Sell pool wristbands and food items by operating a Point of Sale register system
• Provide outstanding customer service to Blackberry Farm guests
• Answer phones and perform various clerical duties
• Responsible for general park cleanliness, maintenance, and rule enforcement
• Prepare, cook, and serve food according to California Food Safety standards
• Clean and sanitize café area at the end of each day
• Attend bi-weekly scheduled training and staff meetings

Qualifications

Knowledge of:

• Customer services best practices

Ability to:

• Understand and follow written and oral instructions
• Must be responsible, alert, courteous, and punctual
• Manage time effectively, show initiative, and work independently
• Work and communicate effectively with peers, supervisors, and patrons in a team setting
• Available to work weekends and evenings
• Provide own transportation to and from work
• Must be able to lift a maximum of 50 pounds

Education and Experience

• Must be a minimum of 16 years old and possess the current certificates listed below

Licenses and Certificates

• Must possess ServSafe® Food Handler course certification prior to the first day of employment
• Must possess current Red Cross CPR/First Aid certification prior to the first day of employment.

Supplemental Information

Application and Selection Process
If you are interested in this opportunity, please submit your City of Cupertino employment application to Human Resource. This recruitment is open until filled and subject to close at any time. Applications must be filled out completely. Failure to complete the supplemental application will disqualify the applicant from the recruitment process. Failure to list work experience or stating “See Resume” in the work experience section of the application will be considered an incomplete application and subject to rejection. Resumes may be attached separately. Electronic applications may be submitted online through the City’s employment page at https://www.cupertino.org/jobs or application materials may be submitted to: Human Resources, 10300 Torre Avenue, Cupertino, CA 95014. Late applications will not be accepted.
Applications will be screened according to the qualifications outlined in this job announcement. Applicants possessing the most desirable qualifications will be invited to continue in the selection process, which may include a written examination and/or panel interview.

Additional Information
The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise the City of Cupertino Human Resources upon submittal of application. Documentation of the need for accommodation must accompany the request. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.